Head of Customer Service job - Vice Versa International FZ-LLC - Dubai, Dubai
| Company Name |
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| Position Type |
Full-Time |
| Job Location |
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| Job Posted |
October 26, 2008 |
| Source |
www.bayt.com |
... The Call Centre will work closely with our
marketing team on activities such as communication, databases, direct
marketing, campaigns, surveys and quality control. The Customer Service department Manager will also be overall responsible for our Merchant relation department and service level performance. (as a start, you will have 4 team members reporting to you) You must be prepared to take an active part in the daily operations and provide the highest level of service to cardholders calling the Call Center and Vice Versa’s team members: • Establish policies and procedures for Vice Versa’s call centre. • Ensure the proper creation of customer profile and customer contact records. • Ensure high performance from our partner merchandisers and manage 2 merchandisers • Implement and review the internal procedures/processes and recommend changes to improve the efficiency of work and performance. • Prepare and analyze the ...
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