Branch Sales & Services Manager job - Standard Chartered Bank - Abu Dhabi, Abu Dhabi

 

Company Name	Standard Chartered Bank jobs
Position Type	Full-Time
Job Location	Abu Dhabi, Abu Dhabi AUH
Job Posted	October 6, 2008
Source	www.bayt.com

Branch Sales & Services Manager  

... is to consolidate the outputs of Voice of Customer research, Complaint and Attrition Management towards driving end ... services that drive the Value Center vision of customer experience. •Identifies and accounts for the specific attributes and design requirements of sales and service processes with close alignment to back-end/support services as well. •Benchmarks external and internal service standards to seek compatibility with the Value Centers brand building proposition including Voice of Customer, research, complaint mgt./service recovery and other external/competitive benchmarking initiatives. •Establishes and monitors Service Level Agreements with other Bank functions e.g. Operations. ... a successful team of Quality, Process management and Customer Experience delivery professionals. •May be required to set ... initiatives on product enhancements and process improvements. •Identifying service delivery problems faced by customers and ensure speedy resolution. •Conduct regular Service Reviews with all stake-holders for each product and ... •Improvement and redesign process keeping end to end customer experience in mind. •Review process and procedure notes ...

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