Middle Office Customer Service job - Manpower - Abu Dhabi, Abu Dhabi

 

Company Name	Manpower jobs
Job Location	Abu Dhabi, Abu Dhabi AUH
Job Posted	November 16, 2008
Source	www.bayt.com

Middle Office Customer Service  

... Create weekly and monthly internal and client reporting. Document and track issues that require additional technical resource ... with the client, members, colleagues and Service Centre management to achieve program objectives as per company's and client standards. Contribute to process improvement efforts, also incorporating customer suggestions. Assist with training new Front and Back Office CSR's, mentoring trainees during the training program Ensure adherence to Carlson Marketing's policies. Industry: Administration Job Location: Abu Dhabi, United Arab Emirates Skills: To qualify for this role, ideal candidate will a degree in any relevant field with at least ONE year call centre / customer service experience, preferably within a Multi-national call centre, retail or travel agency, understanding of call centre technology and CRS (Computer Reservation System) would be an advantage but not required. Excellent verbal and written communications skills in English as well as proven ability to handle complaints and build customer relationships are vital. ...

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