Call Center Trainer job - Sutherland - Al Ain, Al Ain

Company Name

Sutherland jobs

Job Location

Al Ain

Job Posted July 10, 2018

Call Center Trainer  

... provide scores and feedback to both consultants and management • Coordinate and conduct refresher trainings and regular ... product/process documents • Coordinate and maintain the Lab facilities and systems • Analyze calls/emails and provide the most effective guidelines for the issues • Spend at least 20% of the work time in the consultant role keeping up to date with the product, processes and policy updates • Communicating the results of the trainings to the client, with superior awareness and/or approval; • Updating the training materials • Responsible for communicating any knowledge updates to the team • Communicating the need of training updates, changes or training gaps to the client in the event that training resources exist or are being developed in tandem, with superior awareness and/or approval; • Participate in weekly calls, presenting the activities of the training team, when there is no training • Active communication with the HR team ...

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