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Executive - Call Centre Operator job - Emirates Airline & Group - Dubai, Dubai

 
Company Name

Emirates Airline & Group jobs

Position Type Full-Time
Job Location

Dubai, Dubai DXB

Job Posted September 23, 2008
Source www.bayt.com

Executive - Call Centre Operator  



... duties • Liaising with other business units. Industry: Hospitality/Tourism Job Location: Dubai, United Arab Emirates Skills: To be successful in this role you must be able to demonstrate the following: • Requires a Higher Secondary school diploma or equivalent. • Minimum 2 years customer service and/or 2 years call center experience • Pleasant and friendly mannerism • Basic computer knowledge and technological skills, including using browsers and email, using search tools, familiarity of CRM solutions • Proven verbal and oral communication skills • Recognize signals of a disgruntled customer and be able to respond without getting angry • Ability to comprehend, capture as well as interpret basic customer information • Treat people with respect under all circumstances, • Uphold the values of the organization • Manage difficult customer situations by responding promptly to the needs of the customer • High level of motivation • A sound knowledge of telephone etiquette ...

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