Other job - TELETECH

Company Name


Job Posted November 2, 2018
Experience 2-5 years experience
Source www.jobsindubai.com


... experience Six Sigma Description : Senior Service Delivery Manager Senior Service Delivery Managersadhere to TeleTech key performance ... the service delivery director whennecessary. Support Service Delivery Manager and/or Service Delivery Director inmanaging overall goals and ... with each goal. Include upselling/sales conversionmetrics. (Strategic thinking, project management, results orientation,business acumen, customer focus, achievement motivation) 2. Manage day-to-day operations anddeliverables. Deliver timely and efficientsolutions to all operationsrelated requests. Employ effectiveorganizational and timemanagement skills to deliver solutions to routine andemergency requests and general needs within established timelines. Attendoperations reviews and hold team meetings to review previous performance andfuture improvement planning to include action plans. Manage problem resolutionas needed. Determine appropriate use of resources to meet goals and schedules.Manage regular preparation of operations management reports; attend site andclient calls and meetings. (Problem solving, attention to detail, cando attitude, persuasion and influence, reporting) 3. Improve the key success metricsassociated with goals. These include: Customer, Employee, and Client ...

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