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Branch Sales & Services Manager job - Standard Chartered Bank - Abu Dhabi, Abu Dhabi
| Company Name | Standard Chartered Bank jobs |
| Position Type | Full-Time |
| Job Location | Abu Dhabi, Abu Dhabi AUH |
| Job Posted | October 6, 2008 |
| Source | www.bayt.com |
Branch Sales & Services Manager 
... to consolidate the outputs of Voice of Customer research, Complaint and Attrition Management towards driving end to-end ... Centers brand building proposition including Voice of Customer, research, complaint mgt./service recovery and other external/competitive benchmarking initiatives. ... Service Level Agreements with other Bank functions e.g. Operations. •Champions a continuous improvement culture. •May be required to recruit, develop and motivate a successful team of Quality, Process management and Customer Experience delivery professionals. •May be required to set performance and activity targets for a team(s). •Regularly reviews the performance of individual teams. •Understand 'Service Negatives' and "Service Desirables' and ensure this is considered in initiatives on product enhancements and process improvements. •Identifying service delivery problems faced by customers and ensure speedy resolution. •Conduct regular Service Reviews with all stake-holders for each product and follow up action points. •Identify and initiate IDEAL projects towards `end to end¿ process improvements. •Reduction in problem incidences through dialogues, suggestions ...
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