IT Service Operations Manager job - Chalhoub Group - Dubai, Dubai

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Chalhoub Group jobs

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Job Posted October 4, 2018

IT Service Operations Manager  

... direct impact on all related policies, process definition, promotion, governance and identification of risks as well as driving implementation, adoption, and continuous improvement across the organization. This role must represent the policies and processes to the business, IT, and all Service Providers and is accountable for process performance across the enterprise including the identification and execution of specific improvement programs. What You'll Do: • Manage the performance and delivery of services to customers (24 x 7, 365 days per year) and ensure that service levels are achieved in line with overall organisation objectives • Develop and standardize operating procedures and processes for Incident / Problem Management, Request Fulfillment and Service Desk to ensure consistent and focused customer satisfaction and clear consistent and business focused communications. • Take overall responsibility for incident, problem management and request fulfillment in coordination with internal IT stakeholders, to ensure a single point of contact and ...

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