CALL CENTRE MANAGER(SHARJAH) job - IQ Selection - Dubai, Dubai

 

Company Name	IQ Selection jobs
Job Location	Dubai, Dubai DXB
Job Posted	May 25, 2008
Source	www.iqselection.com

CALL CENTRE MANAGER(SHARJAH)  

... success they are looking for a Call Centre Manager for their Head Office in Sharjah. The responsibilities ... answering facilities, technical resourcing, queuing, reporting, analysis, forecasting and liaison with other departments. You will also be required to plan and manage shifts, contribute to strategic plans and reviews, monitor staff through ensuring best practice in mentoring, training, supervision, disciplinary and grievance, setting individual objectives and monitoring individual performance. You will contribute to strategic plans and reviews through gathering customer information, such as nature of call, reason for enquiry and in particular provide targeted feedback to Sales and Marketing functions including responses to promotions. A Bachelors degree ... standard, ability to compile statistical reports, identify trends and make productive recommendations from analysis of results. It is imperative you have excellent interpersonal and people management skills, be a team player, highly motivated and have a strong and friendly personality. An Arabic speaker would be preferred

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