Digital Support Manager job - Michael Page

Company Name

Michael Page jobs

Job Posted January 11, 2018

Digital Support Manager  

... Support Manager will be responsible to provide on-site and remote support to business users in response to how to' queries, ensure (new and existing) marketing users are trained and confident in using marketing applications, as well as act in a pro-active manner as the link between marketing users and the company's support teams in relation to marketing applications. Client Details Large multinational company with offices ... departments. * Deliver new starter training for all marketing applications * Ensure marketing users are confident in the use of marketing applications * Proactively monitor incidents and requests to, in co-junction with the Digital Marketing Director and Digital Director, improve service levels, work flows and training materials * Assist business users in their communication with Digital, Data and IT support teams and escalate issues as appropriate * In conjunction with the Divisional Marketing Director, identify and communicate best practice in terms of delivering optimised web experiences, marketing automation campaigns and data-driven decision making * Create ...

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