Airport Services Support Controller job - Emirates Airline & Group - Dubai, Dubai

 

Company Name	Emirates Airline & Group jobs
Position Type	Full-Time
Job Location	Dubai, Dubai DXB
Job Posted	February 26, 2008
Experience	2-5 years experience
Source	jobs13.bayt.com

Airport Services Support Controller  

The Position: * Support and monitor the day to day functions within the Emirates Airport Services units in order to ensure that the service delivery standards are maintained within the budgeted costs and that the operating procedures complement the dynamics of customer needs and the expanding airport environment. * Audit daily performance of each section within the Emirates Airport Services Department by compiling performance statistics and measuring these against the established norms and to generate a monthly Performance report detailing statistical and performance data which projects the overall performance of the Airport Services department. * Analyse the monthly Performance report and produce monthly performance synopsis to provide feedback on the overall performance of the section. The report/synopsis shall include but not limited to: workload handled by each unit; productivity ratio; actual performance vs the benchmark; compliments and complaints ratio; budget variance; process/service enhancement; supervisory staff performance against set benchmarks. * Ensure ...

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