Call Center Agent job - Sutherland - Al Ain, Al Ain

Company Name

Sutherland jobs

Job Location

Al Ain

Job Posted September 5, 2018

Call Center Agent  

Job description / Role The purpose of this position is to answer customer calls; provide first-level trouble-shooting (if a customer complaint) and/or provide information and guidance (if a general customer inquiry) in order to resolve customer issues/inquiries
Requirements: • University Certificate at least. Minimum 3 year of customer service or contact center experience. • Flexible to work in rotational shifts. Language proficiency: Fluent English level. • Keyboard proficiency and MS Office/PC skills. • Be customer service-minded and focus on solution providing. • Ability to communicate effectively and clearly. • Provide comprehensive solutions. • Be self-motivated and take initiative. • Ability to respond positively to working in a pressured environment. • Work well with a team and be cooperative. • Be flexible and adjust to changing business needs and environment
About the Company: As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed ...

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