Call Center Agent - Inbound job - Air Arabia - Sharjah, Sharjah

Company Name

Air Arabia jobs

Job Location


Job Posted September 24, 2018

Call Center Agent - Inbound  

Job description / Role - Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards. - Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company. - Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations. - Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales. - Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
Requirements: - High School/Diploma or equivalent, Bachelor Degree is preferable. - Capable of using technology systems ...

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