Call Center Agent job - Confidential - Sharjah, Sharjah

 

Company Name	Confidential jobs
Position Type	Full-Time
Job Location	Sharjah, Sharjah SHJ
Job Posted	March 19, 2008
Experience	2-5 years experience
Source	jobs13.bayt.com

Call Center Agent  

Answer phones and respond to customers’ requests. Sell products and place customer orders in computer system. Provide customers with property and service information. Identify, research, and resolve customer issues using the computer system. Follow up on customer inquiries not immediately resolved. Complete call logs and reports. Recognize, document and alert the supervisor/Team Leader of trends in customer calls. Provide on-the-job training for new employees Responsible for researching and resolving complaints to ensure customer retention and satisfaction monitoring and updating work logs for convenient problem resolution, and using effective communication skills to research all customer requests and ensure proper customer follow-up. Good negotiation & Interpersonal skills ...

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