Call Center Trainer (Female) job - Sutherland - Al Ain, Al Ain

Company Name

Sutherland jobs

Job Location

Al Ain

Job Posted October 3, 2018

Call Center Trainer (Female)  

Job description / Role • Create the training plan before the start of each year • Ensure training are conducted as per plan • Provide a monthly status update on the training progress • Update and maintain relevant documentation • Maintain documentation in agreed format for all training conducted in the Center • Ensure certificates are issued to all trainees upon successful completion of training course • Maintain a tracker to record training attended by each training • Collect trainee feedback and take necessary corrective action • Liaise with Supervisors, Quality coach, Supervisors and Operations Manager to identify requirements for refreshers and additional training • Track progress of refresher training and achievement of training goals • Ensure appropriate usage of the relevant training tools and applications implemented in the Contact Center • Liaise with the Operations Manager in identifying training requirements for new process migrations • Manage preparation of training ...

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