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CALL CENTRE MANAGER(SHARJAH) job - IQ Selection - Dubai, Dubai
| Company Name | IQ Selection jobs |
| Job Location | Dubai, Dubai DXB |
| Job Posted | May 25, 2008 |
| Source | www.iqselection.com |
CALL CENTRE MANAGER(SHARJAH) 
Our client is a leading player in the travel industry. Due to their growing success they are looking for a Call Centre Manager for their Head Office in Sharjah. The responsibilities for this role include managing, with the assistance of Team Leaders, all call centre operations including supervision, staffing, call answering facilities, technical resourcing, queuing, reporting, analysis, forecasting and liaison with other departments. You will also be required to plan and manage shifts, contribute to strategic plans and reviews, monitor staff through ensuring best practice in mentoring, training, supervision, disciplinary and grievance, setting individual objectives and monitoring individual performance. You will contribute to strategic plans and reviews through gathering customer information, such as nature of call, reason for enquiry and in particular provide targeted feedback to Sales and Marketing functions including responses to promotions. A Bachelors degree would be preferred or extensive experience in business/ call centre / travel industry, together ...
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