Customer Relations Executive job - Ahmed Seddiqi & Sons - Dubai, Dubai

Company Name

Ahmed Seddiqi & Sons jobs

Job Location


Job Posted November 27, 2017

Customer Relations Executive  

The Job Holder is the main point of contact of the company with the public. The job holder is responsible for attending promptly to customers ... effective, consistent, and professional service or assistance. The job holder is also in charge of making outbound calls according to provided scripts to support different operations in the company. KEY ACCOUNTABILITIES: Inbound - Enquiry Handling - Handles several types of enquiries coming via different channels, these channels include, telephone, email, website, SMS, social media and voice mail, so that customers are served more efficiently, consistently and prospects details are logged for future communication and for ROI tracking of marketing activities. Agents must ensure that enquiries are being handled within the defined SLA\'s. Telephone enquiries - Performs general inbound calls answering, helping the customers in their enquiries - about product availability, product pricing, after sales related etc. - Registers complaints and suggestions the customers ...

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