Customer Service Agent job - Carriage Logistics General Trading - Abu Dhabi, Abu Dhabi

Company Name

Carriage Logistics General Trading jobs

Position Type Full-Time
Job Location

Abu Dhabi

Salary Unspecified
Job Posted July 12, 2017

Customer Service Agent  

• Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. • Resolve customer complaints via phone, email, mail, or social media. • Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain problem or reason for calling. • Cancel or upgrade accounts. • Advise on company information. • Act as the company gatekeeper. • Inform customer of deals and offers. • Work with customer service manager to ensure proper customer service is being delivered. • Close out or open call records. • Compile reports on overall customer satisfaction. • Handle changes in policies or renewals. ...

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