Customer Service Coordinator job - Alpha Group (Alpha Flight Services UAE) - Sharjah, Sharjah

Company Name

Alpha Group (Alpha Flight Services UAE) jobs

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Job Posted October 11, 2017

Customer Service Coordinator  

... Sharjah International Airport. We currently have an exciting opportunity that has become available for an experienced and qualified Customer Service Coordinator to join our successful business. The position: This role is responsible for managing customer complaints which come through Cesar, compiling customer reports, statistics, analysing trend and provides detailed information to the Operations Manager to improve service standards. Responsibilities: • Remains up to date with Cesar complaints and tracks trend using MS Excel. • Creates written briefs for the wider Operations Team about key challenges the customer is facing through Cesar analysis. • Supports the Operations Manager by taking notes in customer facing meetings and distributes amongst the wider business. • Inputs changes in to the roster to take in to account annual leave, overtime, absence and authorised leave. • Maintains the KPI suit and distributes daily where hours and volume can be recorded. • Records hours used within departments ...

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