Customer Service Manager - FMCG job - RecruitME - Dubai, Dubai

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Job Posted May 23, 2018

Customer Service Manager - FMCG  

Job description / Role A leading confectionery company is looking for an experienced Customer Service Manager to join their team in Dubai. As the Customer Service Manager, you will be responsible for leading a large team of customer service assistants to deliver outstanding customer service to our customers. • Providing help and advice to customers using the organization's products or services. • Communicating courteously with customers by telephone, email, letter and face-to-face. • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants. • Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill. • Issuing refunds or compensation to customers. • Keeping accurate records of discussions or correspondence with customers. • Analyzing statistics or other data to determine the level of customer service the organization is providing. • Producing written ...

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