Customer Service Representative (Ecommerce) job - Gulf Marketing Group (GMG Group) - Dubai, Dubai

Company Name

Gulf Marketing Group (GMG Group) jobs

Job Location

Dubai

Job Posted February 14, 2018
Source www.gulftalent.com

Customer Service Representative (Ecommerce)  



Job description / Role Job Summary The role holder is responsible for providing excellent customer service to existing as well as prospective clients by handling customer queries and complaints, and providing quality and timely resolution in line with the established guidelines. Accountabilities Core Responsibilities: • Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times • Keeps in touch with existing customers to take feedback about services being delivered, their future needs, information about competitors’ activities (pricing and offers), etc. • Assists in preparing reports pertaining to business development and sales to the senior management whenever required • Re-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints/issues • Receives and responds to inquiries/complaints regarding the Business Unit’s services, and ensures it is ...

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