Customer Service Representative job - Gulf Marketing Group (GMG Group) - Dubai, Dubai

Company Name

Gulf Marketing Group (GMG Group) jobs

Job Location

Dubai

Job Posted July 2, 2018
Source www.gulftalent.com

Customer Service Representative  



Job description / Role We except that the candidate should; • Responsible for maintaining an exceptional service experience for our customers. • Develop a personal client base • Always stay up to-date regarding runway trends, news about designers and brands, in order to be able to consult customers in the most knowledgeable and up-to-date manner. • Up- and cross-sell to customers: Maximize cross sales opportunities in all email and phone correspondence by suggesting related products to original enquiries, as well as alternatives to sold-out items • Assist and communicate promptly, provide customers with information or assist them with any enquiries regarding customer returns or their orders via emails or by phone. • Assist customers to register online, to process their orders, and with any products enquiries. • Handle complaints and escalation process to resolve customer problems as quickly as possible. Work with difficult customers in a professional manner, turning a ...

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