Director of Community Relations job - Mark Williams - Dubai, Dubai

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Mark Williams jobs

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Job Posted January 7, 2018

Director of Community Relations  

Job description / Role - Responsible for invoicing and collecting of master community service - Develop robust collection systems - Follow-up proactively on pending payments or non-payment scenarios and manage escalation - Outline and implement a clear account management and communication strategy - Develop & oversee the implementation of policies, procedures & controls - Direct the team to ensure that customer conflicts and service charge disputes are timely addressed - Ensure the Community Management function complies with all company policies and procedures - Ensure the accuracy, completeness and legal standards / requirements of all investor records - Set out and implement the communication strategy with the investors within the master communities - Build and maintain relationships with the investors and all the stakeholders - Build a culture of superior customer service in the department - Oversee the provision of superior service to customers and manage key relationships - Be responsible ...

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