Front Office Agent job - KEMPINSKI HOTEL - Dubai, Dubai

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Job Posted September 12, 2018

Front Office Agent  

Job description / Role Front Desk Agent The overall scope of the job includes of providing a courteous, professional, efficient and ... and private beach. Key Responsibilities: Responsibilities and essential job functions include but are not limited to the following: - Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. - Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest's method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers. - Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the ...

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