IT End- User Support job - Taaleem - Dubai, Dubai

Company Name

Taaleem jobs

Job Location


Job Posted October 2, 2018

IT End- User Support  

Job description / Role • The major responsibility of the IT End-User Support is to provide complete desktop support to Taaleem Schools technology users. The IT End-User Support exercise a combination of customer service and technical skills during the performance of duties. The primary focus of the role involves responding to technology problems providing effective technical assistance, support and advise to troubleshoot and diagnose hardware, software and other peripheral workstations problems. o To act as the 1st line IT specialist, delivering solutions to end users’ technical issues Key Accountabilities: • To provide direct, one on one support to quickly identify and resolve computer user problems. • Investigates specific hardware, software, network, and associated problems; takes corrective actions to resolve such issues to restore service as quickly as possible. • Manages and priorities support calls and tickets and responds in timely manner to requests. • Maintains contacts with end users to ...

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