IT Support Engineer job - Confidential

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Confidential jobs

Job Posted February 12, 2018

IT Support Engineer  

Job description / Role Our client, a Management Consultancy based in Dubai is seeking an IT Support Engineer. Reporting to the IT Manager, the IT Support Engineer will be responsible for providing technical support; answering support queries either onsite or via phone or email. The responsibilities of the role include, but are not limited to the following: 1) To maintain a high degree of customer service for all support queries and adhere to all service management principles 2) To take ownership of user problems and be proactive when dealing with user issues 3) To log all calls on the call logging system and maintain full documentation 4) Respond to enquiries from clients and help them resolve any hardware or software problems 5) Maintain a log of any software or hardware problems detected 6) Support users in the use of Computer equipment by providing necessary training and advice 7) To allocate ...

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