IT Support Engineer job - McGregor Boyall - UAE - Dubai, Dubai

Company Name

McGregor Boyall - UAE jobs

Job Location


Job Posted February 12, 2018

IT Support Engineer  

Job description / Role Our client, a Management Consultancy based in Dubai is seeking an IT Support Engineer. Reporting to the IT Manager, the IT Support Engineer will be responsible for providing technical support; answering support queries either onsite or via phone or email. The responsibilities of the role include, but are not limited to the following: - To maintain a high degree of customer service for all support queries and adhere to all service management principles - To take ownership of user problems and be proactive when dealing with user issues - To log all calls on the call logging system and maintain full documentation - Respond to enquiries from clients and help them resolve any hardware or software problems - Maintain a log of any software or hardware problems detected - Support users in the use of Computer equipment by providing necessary training and advice - To allocate ...

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