Manager/Channel Digital Innovation job - Etisalat - UAE - Dubai, Dubai

Company Name

Etisalat - UAE jobs

Job Location


Job Posted November 7, 2018

Manager/Channel Digital Innovation  

Job description / Role Principal Functions: • Identifying innovative solutions that enhance the customer experience across all sales channels. • Facilitating and leading the digital and innovative retail concepts including, shaping and supporting the strategic development, execution and evaluation of digital innovation projects. • Analysis of projects to ensure results are optimize with clear reporting of results. • Focus on enhancing both the staff & customer experience Duties & Responsibilities: • Acquire data and perform analysis of key result areas for the highest customer experience gains. • Identify high-priority customer experience gaps and opportunities to be addressed. • Select world-class solutions that can be deployed successfully within Etisalat • Engage key stakeholders and gain their support and buy-in • Work cross-functionally with multiple business units and partners to help define technical requirements and implementation for all system platform projects • Lead, support and execute in-store innovation and digital development strategies ...

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