Manager - Contact Center Solution (FTC) job - du telecom - Dubai, Dubai

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Job Posted December 6, 2017

Manager - Contact Center Solution (FTC)  

The purpose of this position is to lead and develop Contact center USSD & SMS Platform ensure its deployment. Develop clear strategy that represent business requirements for achievement of long term goals to achieve service excellence by offering to ensure increased customers experience, cost saving, revenue generation and call deflection from other channels e.g. IVR This position will analyze & develop plans and provide architectural recommendations to optimize the USSD and SMS channel in close collaboration with all stakeholders to ensure channel maturity in terms of services, sales & information. The position will also be responsible to lead USSD and SMS channel development and deployment project, implementation or system changes on behalf of customer operations which covers all stages from business case and requirements till successful deployment.
Requirements: Minimum experience: * Minimum 7 - 10 years of experience in Contact Center Channels and Infrastructure Deployment, Management and Improvement and ability to ...

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