Manager – Post Launch Operation job - Etisalat - UAE - Dubai, Dubai

Company Name

Etisalat - UAE jobs

Job Location


Job Posted June 21, 2018

Manager – Post Launch Operation  

Job description / Role Principal Functions (Major Areas of Responsibility): Work in conjunction with the Sales and Sales planning, SMB segment marketing team, IT and Engineering teams to deliver and manage SMB propositions and bundles to the market. This position is responsible for engagements with Business Care to review post sales processes and customer experience issues, review service provisioning concerns and review competitive offerings in the market for devices and software. The Key deliverables include– • Regular review and reporting of sales performance and provisioning of services by SMB subscribers to achieve revenue and growth targets/budgets. • Review of customer experience benchmarks and TRIM scores and ensure that processes are optimized and implemented to improve customer experience. • Manage Relationships with various vendors and service providers, review vendor products and pricing to ensure offerings to Etisalat are competitive. • Manage Monthly vendor invoicing and payments for bundled Devices and software. ...

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