Reservations Agent - German Speaker job - KEMPINSKI HOTEL - Dubai, Dubai

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Job Posted September 12, 2018

Reservations Agent - German Speaker  

Job description / Role Reservations Agent The incumbent of ... the adjacent plot. Key Responsibilities: Responsibilities and essential job functions include but are not limited to the following: - Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. - Ensure clients' satisfaction and adherence to Kempinski service standards. - Follow internal credit policy. - Follow up on lost business and bring information about them to the knowledge of the department superiors. - Spot-check reservations made the previous day and check all VIP arrivals. - Test calls LQA / IFH results > 85%. - Follow the internal up-sell programme for Reservations department.
Requirements: Desired Skills & Qualifications: - Bachelor degree in Hospitality or similar field - Experience in a reservations department within the hotel industry - Strong Opera systems skills - Good knowledge of MS Office suite - Excellent communication skills at all levels ...

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