Sales and Service Assistant - Trade Finance job - Abu Dhabi Commercial Bank (ADCB) - Dubai, Dubai

Company Name

Abu Dhabi Commercial Bank (ADCB) jobs

Job Location


Job Posted August 29, 2018

Sales and Service Assistant - Trade Finance  

Job description / Role • To provide client services and administration support within the assigned business unit to ensure optimum efficiency and client satisfaction. • To manage trade related queries from clients and internal stakeholders • To measure service levels and customer satisfaction / service improvement plans by coordinating with the different • To support and take end-to-end ownership of service issues for our WBG clients. • Establishing a first in class service infrastructure to be the best in the industry.
Requirements: • To respond to client queries and attend to client calls within the agreed turnaround times & advice clients on service requirement as appropriate • To man the toll free no. for trade clients • To attend to walk in clients and guide / assist the client in seamless processing of their queries / transactions / form filling etc. • To ensure service provided is in line with ...

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