Senior Support Engineer - Professional Services job - RP International (RPI) - Dubai, Dubai

Company Name

RP International (RPI) jobs

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Job Posted April 12, 2018

Senior Support Engineer - Professional Services  

Job description / Role My client, a software company who provide real-time software for digital service providers (DSPs) worldwide, is searching for a Senior Support Engineer to join their UAE office Reporting to the VP of Support Engineering, the Senior Support Engineer will support all aspects of my client's Applications with Tier 1 Telco customers globally. Your responsibilities will require extensive and proactive collaboration with internal and external stakeholders throughout the customer and partner life-cycle. The successful candidate will work collaboratively with my client's engineering and professional services teams with the goal of becoming a software certified product expert. Your responsibilities will require you to take ownership of complex customer and partner reported issues, and to assist with project delivery in the deployment and operational handover phases. You will also be required to provide coaching and mentoring to more junior colleagues.
Requirements: Key functions of the role: • Ability to ...

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