... deepen existing relationships with profitable clients through customer service which leaves a lasting impact. They create an efficient operations environment where risks and costs are well controlled and processes are in compliance with local regulatory requirements. They additionally have overall accountability for people management in the branch, effectively managing its ...

... They currently have an opening for a Customer Service Manager who will be in charge of five to ten customer service officers, reporting directly into the branch manager. The successful candidate will have at least three ...

... product targets, profitability objectives, and implementation of superior service culture and standards, while adhering to Banks policies ... and delivery of professional and quality of customer service - Continuously monitor customer satisfaction and take measures and initiatives to improve - Maintain all statutory and controls for the business processes Industry: Banking ...

... Sharjah is looking to recruit a Group Quality Manager to establish international standards of corporate quality by ... the organisation with regards to quality, processes, customer service and efficiency. You will have experience of achieving ISO certifications and enhancing current processes. You will be a quality champion within the organisation and ...

... Managerial experience is essential along with good customer service skills including managing the relationship between front and back office. This is a great opportunity to join a solid international bank and continue to develop your trade finance career. ...

... is looking for a experienced Arabic speaking Relationship Manager to rapidly increase its market share in the ... with ability to work in an information sharing, service environment. Fluency in English and Arabic is essential. ...

... of finance-related positions. Job Description: Business Operational Risk Manager, T&O, uae & Oman - Band 5 Reporting ... Information Officer (uae & Oman), Regional Operational Risk Manager, West KEY RESPONSIBILITIES 1. Risk & Control Focus: ... Graduate/ Post Graduate Prior Experience: Business Operational Risk Manager in a medium sized country or UORM of ...

... spectrum of finance-related positions. JOB DESCRIPTION: ROLE: Finance Manager, MEPA GRADE: 6 REPORTS TO: CRES Financial Controller ... across the MEPA region. KEY RESPONSIBILITIES/CHALLENGES: Production and Service Delivery (Required): Produces timely and accurate financial information. ... commentary on the financial information produced. Production and Service Delivery (Excellence): Identifies opportunities for improvement that would ...

... have the right attitude and enthusiasm. More personalized service. Direct involvement and participation in the clients'''' projects. Quick response time. Quality Service including interviewing and reference checks. VALUED CUSTOMERS :- ... are seeking to hire services of a Branch Manager. Job Description : The essential functions of the ... and business goals/objectives for the branch. Supports Assistant Manager in the supervision of staff: Monitors the employment ...

... activities of the Branches’ Direct Sales Team, Customer Service Staff and other channels. • Conducting market research to identify target market segment and Relationship Management of retail customers and identify new markets for product sales. Industry: Banking Job Location: Dubai, United Arab Emirates Skills: • High level of Arabic and ...

... in order to maximize utilization of the banks service and products. • Attending to customer requests promptly. • Identifying and marketing new business to achieve the budgetary targets and assess customer’s worthiness for facilities granted/ to be granted and make recommendations in the form of Credit Applications. Industry: Banking Job ...

... decisions and managing consistency and quality of operational service. -The primary objective is to maximise risk-adjusted portfolio ... non-borrowing customers -Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method -Deal with and find solutions to ...

... specific attributes and design requirements of sales and service processes with close alignment to back-end/support services as well. •Benchmarks external and internal service standards to seek compatibility with the Value Centers ... and other external/competitive benchmarking initiatives. •Establishes and monitors Service Level Agreements with other Bank functions e.g. Operations. ... initiatives on product enhancements and process improvements. •Identifying service delivery problems faced by customers and ensure speedy ...

... - Proactively ensure that superiors (especially branch sales manager or branch manager ) and central processing units (Head Office) meet speedy turnaround times as laid out in service level agreements. Industry: Banking Job Location: Dubai, United ... languages. Good Planning and organizing skills Efficient Customer Service skills Customer focused Attentive to details Career Level: ...

... customer complaints within the specified TAT and obtain service recovery Lease with the respective Relationship Manager for all business banking complaints to ensure the ... /preventive action is implemented and the RM obtains service recovery Ensure that complaints received are handled in ... Monthly Undertake special projects as directed by feedback Manager - AD HOC Review all allocated complaints on ...

... Bank has challenged traditional banking practices by placing service, transparency, and convenience at the forefront of its ... and differentiated in their delivery to provide superior service to consumers. Dubai Bank offers a multitude of innovative products and services through its Corporate, Consumer banking and Treasury divisions. These include credit cards, ...

... • Manage consumer research to identify product and service gaps and implement strategies to cover the same 2- Dimensions / Context (scope of the job - responsibility for managing) Financial & Non-Financial (impact on end results "department budget, cost of operation, sales margin, operating income, staff headcount") • Responsibility of ...